Bank Branch Manager - Chinese and/or Vietnamese Fluency
GBC International Bank has been ranked among the nation’s top 5 lenders by the Export-Import Bank of the United States and is a Preferred Lender with the SBA. GBC International Bank tailors domestic and international financial solutions for international trade, commercial real estate financing, business and personal banking services, resulting in long-term client relationships. The bank is headquartered in Los Angeles, with 7 branch offices in California and 2 in Washington State.
The Branch Manager will be responsible for managing all functions, staffing and efficient daily operations of this full-service branch.
Assume accountability for achieving annual revenues, sales and customer satisfaction targets and minimizing operational losses;
Provide overall leadership for the branch and possess the ability to understand, communication and strive to achieve the mission of the bank;
Ensure the branch sales/service supports the overall corporate objective to provide superior service to the customers;
Meet or exceed deposit and loan growth goals;
Provide approvals within assigned authority limits;
Resolve customer issues in a professional and timely manner;
Plan, implement and manage the branch’s operational capabilities efficiently and in a manner to maximize branch profitability;
Direct branch business development through outside calls, in-branch bank product sales, branch campaign and targeted direct mailings;
Ensure the expansion of customer relationships through the branch by cross-selling activities;
Promote staff development through training, cross-training and career planning;
Participate in bank-sponsored events to demonstrate support for the community and increase business outreach and business opportunities for the bank;
Ensure compliance with the CRA outreach program;
Ensure that BSA policy and procedures are followed and compliance standards are met;
Conduct performance evaluations for staff and administer disciplinary actions as necessary;
Other duties as assigned.
Fluency in Mandarin and/or Cantonese, or Vietnamese, required.
At least 2 years of experience in a similar capacity;
Bachelor’s Degree in Finance or Accounting, preferred;
At least 2 years of management experience.
Variable (8:30AM – 5:30PM or 9:00AM – 6:00PM with flexibility)
Competitive salary, exempt basis, plus benefits
San Jose, CA